Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@bambooessence.com.au.
If your return request is approved, we will provide instructions on how and where to send your item. Please note that items sent back without first requesting a return will not be accepted.
Return address:
45 Cedarleigh Road
Kenmore Hills QLD 4069
Australia
Damages and Issues
Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once the return has been accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@bambooessence.com.au.